This Billing Disclaimer (the “Disclaimer”) outlines the terms and conditions under which billing practices are conducted by [Your Business Name]. By using our services, you agree to the terms set forth herein. Please read this Disclaimer carefully. If you have any questions regarding our billing practices or need clarification, please contact our billing department prior to engaging with our services.
1. Billing Process Overview
At [Your Business Name], we are committed to transparency and accuracy in all billing matters. Billing for services will be issued in accordance with the terms set forth in the service agreement, contract, or purchase order. All invoices will be sent to the email address provided during account creation or specified as the primary point of contact. It is your responsibility to ensure that your contact information is up-to-date and accurate.
Billing may occur at different intervals based on the service you are receiving. The frequency and amount of billing will be determined by the nature of the service or product purchased and may be set on a monthly, quarterly, or annual basis. Any discrepancies in billing should be reported within 15 days of receipt of the invoice. If a dispute arises regarding any aspect of the bill, please contact our billing department to resolve the issue.
2. Payment Terms and Methods
Payments are due according to the terms set forth in the invoice. Failure to make payment on or before the due date may result in a late fee or suspension of services.
- Accepted Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), bank transfers, and checks. For certain transactions, PayPal or other third-party payment processors may also be used.
- Late Payments: Late payments may be subject to a [X]% late fee per month, accruing on the outstanding balance. Services may also be suspended if payment is not received within [X] days of the due date.
- Automatic Renewals: If your service agreement includes a subscription or recurring payment plan, it will automatically renew unless terminated by you in writing within [X] days of the renewal date. You will receive a reminder notice prior to the renewal date.
- Refunds: Refunds are only provided in accordance with the refund policy outlined in the service agreement or terms and conditions of the product or service purchased. Please refer to these documents for specific refund eligibility and processes.
3. Pricing and Fees
Prices for services or products offered by [Your Business Name] are subject to change without notice. You will be notified of any changes to pricing before they take effect, either by email, on our website, or via other communication channels.
If you are subscribed to a long-term agreement or contract, your pricing will be locked in for the duration of the term unless otherwise specified. At the end of the agreement term, pricing may be adjusted, and you will be given an option to accept the new pricing, renew your agreement under the updated terms, or terminate the contract.
- Additional Fees: Additional fees may apply for any services outside the scope of the original agreement. These fees will be communicated to you in advance for your approval. Common examples include additional administrative fees, processing fees, or expedited service fees.
4. Billing Discrepancies and Inquiries
If you believe that a billing error has occurred, please notify us immediately upon discovering the issue. Any discrepancies or billing inquiries should be reported within [X] days of receiving the invoice. If we are notified of a dispute after this period, we reserve the right to deny any adjustments.
- Dispute Resolution: In the event of a billing dispute, we encourage you to contact our billing department to initiate a review. We may request additional documentation or clarification to resolve the issue. We will work diligently to resolve all billing disputes in a fair and timely manner. In the event that an issue cannot be resolved directly with our team, you may seek resolution through mediation or other available legal avenues.
5. Responsibility for Payment
You, as the account holder, are responsible for ensuring that payments are made on time and for the correct amounts. Failure to do so may result in service interruptions, additional fees, or legal action.
If the account holder is an organization, the individual submitting the order is deemed to have the authority to bind the organization to these payment terms, including agreeing to pay all charges on the account. In the case of a corporate account, the authorized signatory is responsible for ensuring that the payments are made as agreed upon.
- Third-Party Payments: If a third-party (such as a parent company, subsidiary, or other payer) is responsible for your payment, you must ensure that they adhere to our payment terms. [Your Business Name] is not responsible for delays or non-payment by third parties.
6. Service Suspension or Termination for Non-Payment
Failure to make timely payments may result in the suspension or termination of services. If your services are suspended, the account will remain active, and the full balance will continue to be due. To reinstate your services, you must pay any outstanding balance, including applicable late fees.
Suspension of services may include, but is not limited to:
- Temporary halt on product delivery.
- Temporary suspension of online access to digital products or services.
- Suspension of any customer support services.
Reactivation of services after suspension may require an additional reactivation fee. Continued non-payment for services will lead to permanent termination of services.
7. Taxes
All amounts payable by you under this agreement are exclusive of any sales, use, value-added, or other taxes. You are responsible for paying any applicable taxes, duties, or government fees, unless the tax-exempt status is presented to us with proper documentation.
If you believe that any tax or duty has been assessed incorrectly, please notify our billing department for assistance. We will cooperate with any tax authority requests as necessary.
8. Account Credit and Adjustments
Account credits or adjustments are provided solely at the discretion of [Your Business Name]. We reserve the right to apply credits to your account based on certain circumstances, such as service disruptions or billing errors. If a credit is issued, it will be applied to your next invoice unless otherwise agreed upon.
- Credits for Service Failures: In case of service disruptions or failures on our part, we may offer a credit or refund in proportion to the service impact. The credit or refund amount will depend on the extent of the failure, and the final decision will rest with the company’s management.
9. Collection of Outstanding Debt
If payment for an outstanding balance is not received within [X] days of the due date, we may refer the debt to a collections agency. All collection costs, including attorney fees and court costs, will be your responsibility in the event of such referral.
If the debt is referred to a collections agency, your account may be reported to credit bureaus, and this could affect your credit rating.
10. Changes to Billing Terms
[Your Business Name] reserves the right to amend or modify its billing terms at any time. Any changes will be communicated to you in advance, and the revised terms will become effective for any new billing cycle after the notice period. Your continued use of our services after the effective date of the changes constitutes acceptance of the new terms.
If you do not agree with the revised billing terms, you may terminate the service prior to the new terms taking effect.
11. Confidentiality of Billing Information
All billing information, including personal and financial data, is handled with strict confidentiality and in compliance with applicable data protection laws. We employ encryption and other security measures to protect your payment information. We will never share your billing details with third parties unless required to do so by law or as necessary for the processing of payments.